Telecalling Team Leader - Spectrum Insurance - Delhi

VIHU; Delhi; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a dynamic company as a Telecalling Team Leader at a leading insurance firm, where you can lead a team of telecalling executives. The role involves developing team members, managing customer care processes, and optimizing performance. Ideal candidates will possess leadership skills and a graduation degree, along with experience in the Indian Life Insurance industry.

Qualifications

• Graduation is required.
• 1 to 6 years of experience in the Indian Life Insurance Industry.
• Prior customer support or telecalling experience is advantageous.

Responsibilities

• Lead and manage a team of 10-15 telecalling executives.
• Set up and oversee the customer care process for optimal performance.
• Identify opportunities for process improvement to enhance customer service.

Skills

Leadership skills

Strong command of English

Education

Graduation

Job description

Telecalling Team Leader - Spectrum Insurance - Delhi

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Requirements

Job Title: Telecalling Team Leader

Company Name: Spectrum Insurance Broking (p) Limited

Location: Burari, Delhi, Delhi

Salary: ₹15000 - ₹35000/month

Qualification: Graduation

Experience: 1 - 6 Years

Job Type: Full Time

Shift: Day Shift

Days of Work: 6 Days/week

Gender: Female

Job Description

Join our dynamic team at Spectrum Insurance Broking (p) Limited as a Telecalling Team Leader and step into an environment of growth, excitement, and camaraderie. With opportunities for career advancement and a supportive work culture, Spectrum offers you the chance to lead and make an impact in the customer care domain.

Responsibilities

Lead and manage a team of 10-15 telecalling executives.

Set up and oversee the customer care process for optimal performance.

Strategically manage operational responsibilities to meet goals.

Identify opportunities for process improvement to enhance customer service.

Utilize team talents effectively to achieve objectives.

Develop team members and monitor their performance.

Bring prior experience in team handling and life insurance expertise.

Qualifications And Experience

Graduation is required.

1 to 6 years of experience in the Indian Life Insurance Industry.

Prior customer support or telecalling experience is advantageous.

Skills Required

Strong command of English language.

Leadership skills to guide and motivate the team.

Salary & Benefits

The role of Telecalling Team Leader offers a competitive salary ranging from ₹15000 to ₹35000 per month.

Additional incentives are provided.

FAQs

Q: What is the role of a Telecalling Team Leader at Spectrum Insurance Broking?

A: As a Telecalling Team Leader, you will lead and manage a team of telecalling executives, oversee processes, and ensure optimal customer service.

Q: What qualifications are required for this position?

A: Applicants should have a Graduation degree.

Q: Is prior team handling experience necessary for this role?

A: Yes, candidates must have prior team handling experience and expertise in the Indian Life Insurance Industry.

Q: What is the salary range for this position?

A: The salary for the Telecalling Team Leader role ranges from ₹15000 to ₹35000 per month, with additional incentives.

Q: What is the work schedule for this role?

A: This is a full-time position with day shift timings, involving 6 working days per week.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at VIHU by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.