Technical Support Specialist I - Healthcare IT

Connexall; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive annual salary

Medical, dental, and life insurance

Performance Bonus Program

Education Reimbursement Program

RRSP matching program

Vacation

Job summary

A leading health technology firm in Canada is seeking a Technical Support Specialist I to provide customer support for its integrated communication platform. The ideal candidate will possess strong troubleshooting skills, a relevant degree, and exceptional communication abilities. This role requires a deep understanding of Windows systems and networking, as well as the ability to engage with diverse stakeholders to resolve technical issues efficiently. Competitive salary and rich benefits offered.

Qualifications

• Experience in delivering Customer Service via call centre telecommunications preferred.
• Strong knowledge of troubleshooting and software troubleshooting is required.
• Must have advanced knowledge of Windows Platform.

Responsibilities

• Actively manage incoming customer service tickets and resolve issues.
• Install, configure, and troubleshoot system designs.
• Provide phone and email support to resellers and customers.

Skills

Troubleshooting

Customer Service

Windows Networking

Communication Skills

VPN Support

Education

Bachelor’s Degree or Diploma in Computer Science, Engineering, or related field

Tools

Visio

Excel

Word

Job description

A leading health technology firm in Canada is seeking a Technical Support Specialist I to provide customer support for its integrated communication platform. The ideal candidate will possess strong troubleshooting skills, a relevant degree, and exceptional communication abilities. This role requires a deep understanding of Windows systems and networking, as well as the ability to engage with diverse stakeholders to resolve technical issues efficiently. Competitive salary and rich benefits offered.