First-Line Tech Support Specialist

Experis; Halifax; On-site; CAD 34,440 - 35,128; Full time

Benefits offered by this job

Full product certification provided

All equipment provided

Job summary

A technology consulting firm in Halifax is seeking a tech-savvy support professional to provide first-line technical assistance for hardware and software products. The ideal candidate has over 2 years in customer support, troubleshooting capabilities, and is proficient in Microsoft Office. Responsibilities include managing support tickets and maintaining strong customer relationships. The position offers an hourly wage ranging from CA$25.00 to CA$25.50.

Qualifications

• 2+ years in technical customer support.
• Strong documentation and case management skills.
• Excellent communication and attention to detail.

Responsibilities

• Respond to support tickets, emails, and phone calls.
• Troubleshoot technical issues and escalate when needed.
• Perform device maintenance and investigate failures.

Skills

Technical customer support experience

Hardware/software troubleshooting

Documentation skills

Microsoft Office proficiency

Communication skills

Job description

A technology consulting firm in Halifax is seeking a tech-savvy support professional to provide first-line technical assistance for hardware and software products. The ideal candidate has over 2 years in customer support, troubleshooting capabilities, and is proficient in Microsoft Office. Responsibilities include managing support tickets and maintaining strong customer relationships. The position offers an hourly wage ranging from CA$25.00 to CA$25.50.