Remote Healthcare IT Tier-2 Support Specialist

Rubicon Path; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

An IT consulting firm based in Ontario is seeking a Specialized IT Consultant with experience in the healthcare sector. Responsibilities include providing Tier 2 support, liaising with users and technical staff, and troubleshooting application defects. The ideal candidate should have at least 2 years of experience, excellent communication skills, and familiarity with Microsoft Great Plains and Footprints Ticketing Application. This role offers the opportunity to work in a dynamic and supportive environment.

Qualifications

• 2+ years of experience in the healthcare industry.
• Knowledge of personal health information protection legislative requirements.
• Experience triaging and handling service requests.

Responsibilities

• Provide Tier 2 support to clients through the ticketing system.
• Prioritize scheduled support activities and urgent requests.
• Liaise between users and technical team members.
• Identify application defects and assist in troubleshooting.

Skills

Tier 2 support expertise

Interpersonal skills

Analytical skills

Problem-solving skills

Communication skills

Customer service skills

Tools

Microsoft Great Plains 2016, 2018

Footprints Ticketing Application

Logibec MMS

BSSI HFM

Job description

An IT consulting firm based in Ontario is seeking a Specialized IT Consultant with experience in the healthcare sector. Responsibilities include providing Tier 2 support, liaising with users and technical staff, and troubleshooting application defects. The ideal candidate should have at least 2 years of experience, excellent communication skills, and familiarity with Microsoft Great Plains and Footprints Ticketing Application. This role offers the opportunity to work in a dynamic and supportive environment.