Healthcare Platform Success Specialist

WELL Health Technologies Corp; Calgary; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading healthcare technology company in Calgary is seeking a Platform Success Representative to support their eConsult platform. The successful candidate will manage customer support channels, troubleshoot platform issues, and contribute to product improvements. With 2+ years in technical support or healthcare IT, you will excel at communicating complex ideas simply and working in a healthcare environment. This full-time role offers a salary range of $65,000 - $75,000 CAD, with a commitment to diversity and inclusive workplace culture.

Qualifications

• 2+ years of experience in a technical support, customer success, or healthcare IT role.
• Demonstrated ability to learn complex software quickly and explain it simply to non-technical users.
• Experience facilitating training sessions or onboarding programs with end users.

Responsibilities

• Own and manage customer-facing support channels, maintaining timely responses.
• Document all customer interactions to support issue tracking.
• Build and maintain user guides and self-serve support resources.

Skills

Technical support experience

Customer success experience

Strong written communication skills

Organizational skills

Tools

AzureDevops

Job description

A leading healthcare technology company in Calgary is seeking a Platform Success Representative to support their eConsult platform. The successful candidate will manage customer support channels, troubleshoot platform issues, and contribute to product improvements. With 2+ years in technical support or healthcare IT, you will excel at communicating complex ideas simply and working in a healthcare environment. This full-time role offers a salary range of $65,000 - $75,000 CAD, with a commitment to diversity and inclusive workplace culture.