Technical Support Engineer I - Healthcare IT

Connexall; Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive annual salary

Medical insurance

Dental insurance

Vacation

Education reimbursement program

RRSP matching program

Job summary

A leading clinical communication company is seeking a Technical Support Specialist I to provide high-level technical support for customers. The role involves troubleshooting complex issues, engaging with stakeholders, and ensuring customer satisfaction. Ideal candidates should have a relevant degree, a strong understanding of Windows platforms and networking, along with excellent communication skills. The position offers a competitive salary, benefits package, and opportunities for professional development.

Qualifications

• Bachelor's Degree or Diploma required.
• Experience in call center telecommunications preferred.
• Advanced knowledge of Windows Platform is essential.
• Experience in remote VPN support necessary.

Responsibilities

• Troubleshoot and resolve customer service issues.
• Engage with internal and external stakeholders.
• Provide phone and email support to customers.
• Document all customer interactions thoroughly.

Skills

Customer Service Skills

Troubleshooting

Windows Platform Knowledge

Networking Knowledge

Communication Skills

SQL Knowledge

Education

Bachelor's Degree or Diploma in Computer Science or related field

Tools

Visio

Excel

Word

Job description

A leading clinical communication company is seeking a Technical Support Specialist I to provide high-level technical support for customers. The role involves troubleshooting complex issues, engaging with stakeholders, and ensuring customer satisfaction. Ideal candidates should have a relevant degree, a strong understanding of Windows platforms and networking, along with excellent communication skills. The position offers a competitive salary, benefits package, and opportunities for professional development.