Technical Support Specialist

Donna Cona Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A prominent IT consultancy firm in Ottawa is seeking a Technical Support Specialist to engage in contract work for government clients. Candidates must possess a valid Enhanced Reliability security clearance, a relevant degree, and at least two years of experience in IT support. Strong skills in communication and problem-solving are essential, along with knowledge of several technologies including PowerShell, Python, and GitLab. This position promotes a diverse and inclusive workplace, welcoming applicants from all backgrounds.

Qualifications

• Valid security clearance at the level of Enhanced Reliability.
• Minimum two years experience in maintaining and supporting application and infrastructure.
• General knowledge of IT industry technology and best practices.

Responsibilities

• Support existing technology stacks such as GitLab and Ansible.
• Follow ITIL best practices for incident and problem management.
• Provide clear documentation and communication.

Skills

Security clearance at the level of Enhanced Reliability

Communication skills

Analytical skills

Problem-solving skills

Team collaboration

Education

Degree in Computer Science, Business Computing, Engineering, or Commerce

Tools

PowerShell

Python

GitLab

Ansible

Splunk

SIEM

Job description

Reference #: 8097
Location: Ottawa
Type: Sub-contract
Description: This posting is for an incorporated contract engagement and is not an employment position.

Donna Cona Inc. is currently seeking a Technical Support Specialist, for one of our key government clients.

Candidate MUST have the following:

• A valid security clearance at the level of Enhanced Reliability;
• A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce;
• Minimum of two (2) years of experience maintaining and supporting application, infrastructure, and security solutions in a large organization;
• General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog;
• Automation or scripting background with PowerShell, Python, GitLab and Ansible;
• Attention to detail, effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others;
• Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment; and
• Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations.

Candidate should have the following demonstrated experience:

• Demonstrating strong fundamentals and best-practices while working hands‑on with a variety of technologies;
• Following ITIL best practices re: incident management, problem management, and change management;
• Completing deliverables and delivering solutions with the highest possible quality in the most efficient and effective manner;
• Crystal clear communication skills and providing detailed documentation as required;
• Providing support to existing technology stacks such as GitLab, Ansible, and NXLog;
• Embodying world‑class service and support;
• Deploying solution components and participating in appropriate functional and non‑functional testing;
• Working with internal and external stakeholder teams to implement / validate solution integration points;
• Participating in meeting and training events with a willingness to share knowledge and learn from others;
• Demonstrating commitment to respectful workplace and workplace diversity initiatives;
• Fostering the department’s culture with a focus on teamwork and stewardship with business units; and
• Supporting continual improvements of squad and department methods, tools, and techniques.

Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

To apply for this position please complete the form below.

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