Technical Support Agent

American Iron and Metal; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recycling and metals firm in Ontario is seeking an IT Support Specialist. The ideal candidate will provide comprehensive support across Windows, iOS, and Android platforms, ensuring timely resolution of issues. This role requires at least 3 years of IT support experience and proficiency in hybrid infrastructure. A competitive salary and benefits package is offered, along with a fun and dynamic work environment.

Benefits

Competitive salary

Vacation

Benefits

RRSP matching program

Annual tuition scholarship up to $8,500

Qualifications

• Minimum 3 years in an IT support role, ideally in office and industrial environments.
• Strong analytical and problem-solving skills; calm under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Provide comprehensive end-user support across multiple Ontario locations.
• Support users across Windows 11, iOS, Android, and macOS platforms.
• Monitor the IT ticketing system for timely resolution.

Skills

Analytical skills

Problem-solving skills

Customer service

Communication skills

Windows OS proficiency

Network fundamentals

Tools

Windows 11

Microsoft 365

Hybrid Azure/Active Directory

Intune

VPN

SQL

Job description

What you’re responsible for :

• Providing comprehensive end-user support across multiple Ontario locations including on-site visits as needed
• Supporting users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment
• Monitoring the IT ticketing system ensuring timely resolution and adherence to service-level agreements (SLAs)
• Maintaining and supporting both on-premise and cloud-based infrastructure including Azure, Intune and other Microsoft services
• Deploying and configuring desktops, laptops and servers in accordance with client requirements
• Delivering desktop support services including hardware repairs, peripheral setup and software installations
• Assisting the network team with network equipment maintenance, asset lifecycle management and compliance with IT standards across locations
• Coordinating with third-party vendors for issue resolution beyond internal support capacity
• Contributing to internal IT knowledge and support onboarding and training initiatives
• Identifying opportunities to enhance IT support services and recommend process improvements

Qualifications : To join our team :

• You have a minimum 3 years in an IT support role ideally within both office and industrial environments
• You understand hybrid infrastructure: on-premises and cloud environments
• You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments
• You have excellent verbal and written communication skills with a customer-first attitude
• You have a proactive and innovative mindset with a continuous improvement focus
• You are proficient in Windows OS, Microsoft 365 and network fundamentals (e.g. TCP/IP, VPN)
• You have hands-on experience with Hybrid Azure/Active Directory, Intune and mobile device management platforms
• You have a general understanding of cybersecurity principles and practices
• You have a valid Ontario driver's license and flexibility to travel frequently across regional sites
• You are independent and dependable; able to work solo or collaboratively in a team

Additional Information :

What we offer :

• A competitive annual salary, vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environment that is also a lot of fun!

Remote Work: No

Employment Type : Full-time

Key Skills

Dhcp, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Trouble Shooting, Java, VPN, SharePoint, hardware, Dns, Technical Support, Software Applications

Experience : years

Vacancy : 1