Technical Solutions Developer I, Infrastructure, Kubernetes, Google Cloud

Fitbit; Southwestern Ontario; On-site; CAD 118,000 - 121,000; Full time

Job summary

A major tech company is seeking a Technical Solutions Developer to provide global support and troubleshooting for customer issues related to Google Cloud services. The position requires experience in coding, networking, and technical consulting. Candidates should have a Bachelor's degree in a relevant field and at least five years of experience in technical roles. This position may involve non-standard work hours to ensure 24x7 support for clients, especially on Google Kubernetes Engine deployments.

Benefits

Bonus

Equity

Benefits

Qualifications

• 5 years of experience in troubleshooting and advocating for customer needs.
• 5 years of experience debugging code in general purpose coding languages.
• Experience in technical consulting for large enterprise customers.

Responsibilities

• Provide 24x7 global support for customer issues.
• Diagnose and resolve technical problems with Google Cloud.
• Act as a consultant for internal stakeholders.

Skills

Troubleshooting technical issues

Kubernetes expertise

Networking knowledge

Cloud computing experience

Scripting and coding skills

Education

Bachelor’s degree in STEM

Tools

Google Cloud Platform

Kubernetes

Job description

Technical Solutions Developer I, Infrastructure, Kubernetes, Google Cloud

Company: Google

Location: Waterloo, ON, Canada

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 5 years of experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.

Preferred qualifications:

• 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
• 5 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience working in public cloud (e.g., GCP) services and infrastructure.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across multi-node environments.
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job

This posting is for an existing vacancy.

Our Technical Solutions Developers lead and own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The Canada base salary range for this full‑time position is CAD 118,000‑121,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Work as part of a team of developers/consultants that globally ensure 24‑hour customer support. This will include a need to sometimes work non‑standard hours/shifts, and may include weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness and availability.
• Develop an understanding of Google Cloud’s GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer‑reported issues, building tools, and faster diagnosis.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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