Technical Inside Sales Representative

Electro Federation Canada; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An innovative company seeks a Technical Inside Sales Representative to support customers and provide technical assistance for electric motors and controls. This role involves collaborating with field sales, interpreting customer specifications, and ensuring customer satisfaction through effective communication and problem-solving. Join a leader in the electric motor industry, known for its commitment to teamwork and diversity, where your contributions will directly impact customer success and company growth. If you are passionate about customer service and technical sales, this opportunity is perfect for you.

Benefits

Competitive Compensation Package

Company Performance Plan

Benefits Package

Qualifications

• Bachelor's degree preferred or related experience in electric motors.
• Proficiency in Microsoft Office and SAP is required.

Responsibilities

• Provide support to customers and assist in sales presentations.
• Review and interpret customer specifications and RFQs for quotations.

Skills

Verbal Communication

Written Communication

Problem-Solving

Technical Support

Customer Service

Education

Bachelor’s Degree

2-4 years related experience

Tools

SAP

Microsoft Office

Job description

POSITION

Technical Inside Sales Representative

SUMMARY

Review customer specifications and requirements to select and price equipment, provide quotes, answer customer inquiries, assist in sales presentations and closing orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide direct support to existing customers to identify their needs and help solve their problems or complaints. Work with Field Sales and internal resources to develop new customers within his/her defined market.
2. Promote team efforts in selling by acting as the internal advocate and liaison for TECO-Westinghouse Motors (Canada) Inc. (TWMI) Field Sales and customers. Internally coordinate TWMI's Sales approach across all parties in the procurement process: EPC, OEM, Distributor, and User. Conduct correspondence and negotiations with customers and TWMI.
3. Providing Customer Service, inside sales and technical support to our Western Canadian customers for TWMI’s motor and control products.
4. Utilizing TWMI’s SAP system in order to perform stocks checks & order entry functions and to create reports and verify order entries on a daily basis.
5. Providing and implementing ideas to further the growth and development of TWMI’s presence in the marketplace.
6. Reviewing customer generated general RFQ’s, providing quotations per the company guidelines.
7. Interpreting and review of customer supplied RFQ’s, specifications; application or engineering documents and details. Understanding of related NEMA MG1, CSA or other specifications for electric motors. Compiling the required information and preparing a quotation from the factory price guidelines or requesting required Engineering quotation from factory.
8. Working with the project management personnel offering support and guidance when needed.
9. Prepare the technical document that transmits the customer order to engineering.
10. Maintain negotiation records, cost and price. Negotiate motor inquiries. Gain proficiency in the order entry process.
11. Assist with customer presentations and assemble complete technical/commercial proposal data on time. Provide marketing literature to customers as needed.
12. Gain product knowledge on all products.
13. Follow sales plans and strategies.
14. Be cognizant of antitrust laws and company policies.
15. Become familiar with customers business practices and procedures as they relate to his/her duties.
16. Comply with all Company policies, including Company ISO 9001 Standards and Company Safety procedures.
17. Regular attendance is an essential function of this position.
18. Other functions as required (non-essential functions).

EDUCATION AND EXPERIENCE

1. Bachelor’s degree preferred; or 2-4 years related experience and /or training with electric motors or Industrial Products; or equivalent combination of education and experience.
2. Computer knowledge required.
3. Microsoft Office proficiency is a must.

SKILLS AND ABILITIES

1. Read and interpret documents such as safety rules, standards, operating and maintenance instructions, white papers and procedure manuals.
2. Great verbal & written communication skills.
3. Must be legally able to work in Canada, without sponsorship.

POSITION DETAILS

Type of Position: Full-time

Location: Edmonton, AB

TECO-Westinghouse Motors (Canada) Inc. offers a competitive compensation package, company performance plan, and a benefits package.

ABOUT US

TECO-Westinghouse Motors (Canada) Inc. is an innovative and rewarding employer to work for. You will enjoy our corporate culture as well as a customer service oriented and teamwork environment.

We are a world leader in manufacturing electric motors and variable frequency drives; our product line includes premium efficiency and high-performance motors as well as motor controls, providing engineering services and large motor repairs.

Headquartered in Edmonton, Alberta, TECO-Westinghouse Motors (Canada) Inc. serves many industries including petrochemical, electric utility, pulp and paper, water/wastewater treatment, air conditioning, marine, mining and metals industries.

TECO-Westinghouse Motors embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, viewpoints, and skills.

FIND OUT MORE ABOUT US AT: www.tecowestinghouse.ca

We thank all applicants; however, only those selected for an interview will be contacted.