Technical Account Management Lead

Dialpad Japan; Kitchener; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Robust training program

Inclusive work environment

Job summary

A leading communications platform in Kitchener, Canada, seeks a Manager of Technical Account Managers to lead a team supporting major clients. This role involves coaching, operational excellence, and driving team performance. Ideal candidates will have over 5 years of experience in technical roles, strong problem-solving skills, and effective communication. The position offers the opportunity to work with a collaborative team in a dynamic environment focused on customer success.

Qualifications

• 5+ years of experience in enterprise-level, customer-facing technical roles.
• Direct experience as a Technical Account Manager or equivalent.
• Strong written and verbal communication skills.

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers.
• Own the TAM OKRs and ensure the team meets/exceeds targets.
• Monitor and review account health using data from tickets and feedback.

Skills

Customer-facing technical roles

Technical troubleshooting skills

API familiarity

Communication skills

Client relationship management

Job description

A leading communications platform in Kitchener, Canada, seeks a Manager of Technical Account Managers to lead a team supporting major clients. This role involves coaching, operational excellence, and driving team performance. Ideal candidates will have over 5 years of experience in technical roles, strong problem-solving skills, and effective communication. The position offers the opportunity to work with a collaborative team in a dynamic environment focused on customer success.