Customer Success Manager: Growth & Adoption Lead (Hybrid)

Equator Studios; Kitchener; Hybrid; CAD 50,720 - 72,000; Full time

Benefits offered by this job

Employee stock options

Health, vision, and dental insurance

Flexible health and wellness budget

Flexible hours

Weekly team meals when in the office

Job summary

A mapping software company in Kitchener, ON is seeking a skilled Customer Success Manager to enhance client engagement and drive growth. You will work closely with customers to understand their needs and educate them on the platform's capabilities. This role offers the chance to create effective customer success strategies and initiatives, with direct support from leadership. Ideal candidates will have strong communication skills and a proactive approach in a dynamic environment, helping clients to maximize the platform's value.

Qualifications

• Experience in customer success roles ensuring client support.
• Ability to manage accounts effectively for growth.
• Strong communication skills in a technical environment.

Responsibilities

• Understand workflows of existing customers to maximize Equator's value.
• Identify and facilitate adoption pathways within organizations.
• Respond to customers' support inquiries accurately and timely.
• Design customer success campaigns based on user segmentation.
• Share insights from customer interactions with internal teams.
• Create repeatable playbooks from successful customer engagement.

Skills

Customer success skills

Motivated by incentives and growth outcomes

Professional and clear communicator

Probing for information

Comfortable navigating objections

Connecting via phone or video

Scrappy and proactive

Technical themes engagement

Job description

A mapping software company in Kitchener, ON is seeking a skilled Customer Success Manager to enhance client engagement and drive growth. You will work closely with customers to understand their needs and educate them on the platform's capabilities. This role offers the chance to create effective customer success strategies and initiatives, with direct support from leadership. Ideal candidates will have strong communication skills and a proactive approach in a dynamic environment, helping clients to maximize the platform's value.