Team Leader

Dollarama; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Birthday Leave

Retirement plan

Opportunities for career growth

Job summary

Dollarama is hiring a full-time permanent Team Leader at its Toronto, ON location. This role involves leading store associates, managing merchandising, and ensuring excellent customer service in a high-volume retail environment. A minimum of 1 year of experience in retail and team management is required. The position offers benefits including weekly pay, paid vacation, and opportunities for career growth.

Qualifications

• Minimum 1 year of experience in the retail industry.
• Minimum 1 year of experience in team management.
• Strong leadership and communication skills.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensure excellent customer service standards are met.

Skills

Leadership

Communication skills

Time management

Job description

Dollarama is hiring a full‑time permanent Team Leader at its Toronto, ON location. This role involves leading and supervising store associates, maintaining visual merchandising standards, and ensuring excellent customer service in a high‑volume retail environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments
• Ensure excellent customer service standards are met
• Conduct manager‑on‑duty tasks: daily breaks, time and attendance
• Implement and maintain visual merchandising standards based on company strategy
• Address customer complaints and resolve issues promptly
• Ensure store safety and cleanliness standards are met
• Perform cash management, store opening and closing duties as needed
• Participate in the inventory process
• Participate in employee training and performance evaluations

Requirements

• Minimum 1 year of experience in the retail industry
• Minimum 1 year of experience in team management
• Open availability required (day, evening, weekend shifts)
• Proven ability to organize time and manage priorities
• Strong leadership and communication skills
• Ability to work in a dynamic, fast‑paced, high‑volume environment
• Ambition to progress within the company

Benefits

Weekly pay, paid vacation, Birthday Leave, retirement plan, opportunities for career growth.