Team Leader

Dollarama; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay

Paid vacation and Birthday Leave

Retirement Plan

Opportunities for Career Growth

Job summary

Dollarama is hiring a Team Leader for their Ottawa store. This full-time, permanent role involves supervising store associates, ensuring excellent customer service, managing store operations, and maintaining merchandising standards. Candidates must have at least one year of retail experience and team management experience, with open availability for various shifts. The position offers benefits like weekly pay, paid vacation, and opportunities for career growth.

Qualifications

• Minimum of one year of experience in the retail industry.
• Minimum of one year of experience in team management.
• Proven ability to efficiently organize time and manage priorities.
• Ability to work in a dynamic, fast paced and high-volume environment.

Responsibilities

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking and boxing and unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting managers on duty tasks.
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Ensuring store safety and cleanliness standards are met.
• Participating in the inventory process.
• Participating in the employee training process.

Skills

Leadership skills

Communication skills

Organizational skills

Job description

Dollarama is hiring a Team Leader for their Ottawa store on a full-time, permanent basis (25+ hours per week). This role involves leading and supervising store associates, maintaining visual merchandising standards, handling cash management, and ensuring an excellent customer experience.

Responsibilities

• Leading and supervising store associates, providing guidance and support
• Responsible for store merchandising, shelf stocking and boxing and unboxing daily shipments
• Ensuring excellent customer service standards are met
• Conducting managers on duty tasks: making sure daily breaks, time and attendance are taken
• Implementing and maintaining visual merchandising standards based on company strategy
• Addressing customer complaints and resolving issues promptly
• Ensuring store safety and cleanliness standards are met and contributing to their maintenance
• Performing cash management, store opening and closing duties as needed
• Participating in the inventory process
• Participating in the employee training process and performance evaluations

Requirements

• Minimum of one (1) year of experience in the retail industry
• Minimum of one (1) year of experience in team management
• Ambition to progress within the company
• Open availability required (day, evening, weekend shifts)
• Work schedule to be determined based on store operational needs
• Proven ability to efficiently organize time and manage priorities
• Demonstrate good leadership and communication skills
• Ability to work in a dynamic, fast paced and high-volume environment

Benefits

• Weekly Pay
• Paid vacation and Birthday Leave
• Retirement Plan
• Opportunities for Career Growth

Minimum 1 year of retail experience; minimum 1 year of team management experience; open availability including days, evenings, and weekends; strong organizational and communication skills