Team Leader

Dollarama; Hamilton; On-site; CAD 39,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Paid vacation and Birthday Leave

Retirement Plan

Opportunities for Career Growth

Job summary

Dollarama is hiring a full-time Team Leader in Hamilton, Ontario. The role involves leading store associates, overseeing daily operations, and ensuring high customer service standards. Ideal candidates will have at least one year of retail and team management experience, possess strong leadership and communication skills, and be available for flexible scheduling. Benefits include weekly pay, paid vacation, and opportunities for career growth.

Qualifications

• Minimum of one (1) year of experience in the retail industry.
• Minimum of one (1) year of experience in team management.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Leading and supervising store associates.
• Overseeing store merchandising and daily operations.
• Ensuring customer service standards are met.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Job description

Dollarama is hiring a full-time, permanent Team Leader at their store in Hamilton, Ontario (L9C 5R8). This role starts at $18.60/hour and involves leading store associates, overseeing daily operations, and maintaining Dollarama's high standards for customer service and merchandising.

Responsibilities

• Leading and supervising store associates, providing guidance and support
• Responsible for store merchandising, shelf stocking and boxing and unboxing daily shipments
• Ensuring excellent customer service standards are met
• Conducting managers on duty tasks: making sure daily breaks, time and attendance are taken
• Implementing and maintaining visual merchandising standards based on company strategy
• Addressing customer complaints and resolving issues promptly
• Ensuring store safety and cleanliness standards are met and contributing to their maintenance
• Performing cash management, store opening and closing duties as needed
• Participating in the inventory process
• Participating in the employee training process and performance evaluations

Requirements

• Minimum of one (1) year of experience in the retail industry
• Minimum of one (1) year of experience in team management
• Ambition to progress within the company
• Open availability required (day, evening, weekend shifts)
• Work schedule to be determined based on store operational needs
• Proven ability to efficiently organize time and manage priorities
• Demonstrate good leadership and communication skills
• Ability to work in a dynamic, fast-paced and high-volume environment

Benefits

• Weekly Pay
• Paid vacation and Birthday Leave
• Retirement Plan
• Opportunities for Career Growth

Minimum 1 year of retail industry experience; minimum 1 year of team management experience; open availability including days, evenings, and weekends; strong organizational, leadership, and communication skills