Team Leader

Dollarama; Kitchener; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation and Birthday Leave

Retirement Plan

Opportunities for Career Growth

Job summary

Dollarama is hiring a full-time, permanent Team Leader for their store in Kitchener, Ontario. This role involves leading and supervising store associates, managing daily store operations, and ensuring excellent customer service standards. Responsibilities include supervising associates, merchandising, and conducting manager-on-duty tasks. Candidates should have at least one year of experience in retail and team management, with good leadership and communication skills. Benefits include weekly pay and opportunities for career growth.

Qualifications

• Minimum of one (1) year of experience in the retail industry.
• Minimum of one (1) year of experience in team management.
• Good leadership and communication skills.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Responsible for store merchandising and daily operations.
• Ensure excellent customer service standards are met.
• Conduct manager-on-duty tasks and manage attendance.
• Implement visual merchandising standards based on company strategy.

Skills

Leadership skills

Communication skills

Time management

Customer service

Job description

Dollarama is hiring a full-time, permanent Team Leader for their store in Kitchener, Ontario. This role involves leading and supervising store associates, managing daily store operations, and ensuring excellent customer service standards.

Responsibilities

• Leading and supervising store associates, providing guidance and support
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments
• Ensuring excellent customer service standards are met
• Conducting manager-on-duty tasks: managing breaks, time, and attendance
• Implementing and maintaining visual merchandising standards based on company strategy
• Addressing customer complaints and resolving issues promptly
• Ensuring store safety and cleanliness standards are met
• Performing cash management, store opening and closing duties as needed
• Participating in the inventory process
• Participating in employee training and performance evaluations

Requirements

• Minimum of one (1) year of experience in the retail industry
• Minimum of one (1) year of experience in team management
• Ambition to progress within the company
• Open availability required (day, evening, weekend shifts)
• Proven ability to efficiently organize time and manage priorities
• Good leadership and communication skills
• Ability to work in a dynamic, fast‑paced and high‑volume environment

Benefits

• Weekly pay
• Paid vacation and Birthday Leave
• Retirement Plan
• Opportunities for Career Growth

Minimum 1 year of retail industry experience and minimum 1 year of team management experience. Open availability required including days, evenings, and weekends.