Systems Administrator - Servicenow

Dexian; Toronto; Hybrid; CAD 90,000 - 130,000; Part time

Job summary

Dexian is seeking a Systems Administrator specializing in ServiceNow for a 12-month Toronto-based role with hybrid onsite-work. The candidate should have 5+ years of admin experience and CSA certification; ITIL 4 knowledge is a plus. The job involves ITSM design, integration, and deployment, with after-hours support and multi-instance deployments.

Onsite two days a week in Toronto, with potential to move to four days; BAC-certified professionals are preferred. Banking sector experience is a plus.

Qualifications

• 5+ years of systems administrator experience with ServiceNow.
• CSA certification required.
• ITIL 4 knowledge preferred.

Responsibilities

• Design and implement ITSM solutions per policies and standards.
• Provide technical leadership in system integration and app development.
• Define scope with clients and project managers; estimate costs and schedules.
• Review vendor artefacts to meet requirements.
• Lead architecture, design, and code reviews for ITSM solutions.
• Troubleshoot production and test issues; perform root cause analysis.
• Perform off-hours maintenance and 24x7 support for service availability.
• Deploy code across ServiceNow instances (approx. 15).

Skills

ITSM governance

System administration

Education

CSA certification

Tools

ServiceNow

Job description

Job Title: Systems Administrator - Servicenow

Duration: 12 months (can be extended to 2 years)

Location: Toronto, ON (2 days onsite/week, can change to 4 days)

Description:

Degree/Level of Education: Any post secondary

Certifications Required: CSA certification required- this is critical!

Years of Overall Experience: 5 plus years

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

IT Service Management –

• Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
• Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.
• Lead/contribute in architecture, design & code reviews of IT Service Management solutions.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
• Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability.
• Code deployment in 15 instances of ServiceNow

MUST HAVE:

1.) Systems administrator experience with service now – 5+ years

2.) CSA certification

NICE TO HAVE:

2.) Banking experience

3.) ITIL 4

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.