Servicenow System Administrator

TekStaff IT Solutions; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

TekStaff IT Solutions is seeking a Servicenow System Administrator for a client project. The role focuses on ITSM design, deployment, and ensuring incidents, problems, changes, and service requests align with governance and performance objectives.

You will provide technical leadership in system integration and application development, working with project managers and the systems management team to define scope and provide accurate cost/schedule estimates.

Qualifications

• Systems administrator experience with ServiceNow – 5+ years.
• CSA certification.
• Nice-to-have: ITIL 4.
• Nice-to-have: Banking experience.

Responsibilities

• Design and implement ITSM solutions following policies and standards.
• Lead architecture, design and code reviews for ITSM solutions.
• Troubleshoot production and test issues; perform root-cause analysis.
• Provide 24x7 support and off-hours maintenance for system releases.

Skills

ServiceNow administration

IT service management

Education

CSA certification

Job description

TekStaff's Client has a current vacancy for "Servicenow System Administrator"

Job Description

SUMMARY OF DAY TO DAY RESPONSIBILITIES

IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.

Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.

Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.

Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.

Lead/contribute in architecture, design & code reviews of IT Service Management solutions.

Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.

Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability.

Code deployment in 15 instances of ServiceNow

MUST HAVE

• Systems administrator experience with service now – 5+ years
• CSA certification

NICE TO HAVE

• Banking experience
• ITIL 4

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.