ServiceNow Administrator Specialist

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive rewards program

Flexible vacation

Tuition assistance

Community engagement opportunities

Job summary

Scotiabank is seeking a ServiceNow Administrator Specialist in Toronto to lead the enterprise ServiceNow application support. The role focuses heavily on day-to-day operations, project initiatives, and stability assurance of deployed modules.

The ideal candidate will have over 5 years of ServiceNow Administration experience, strong troubleshooting skills, and the ability to handle multiple tasks under pressure. Scotiabank promotes an inclusive culture with numerous benefits, including flexible vacation and community engagement opportunities.

Qualifications

• 5+ years of hands-on technical experience as a ServiceNow Administrator.
• 3+ years of troubleshooting and developing solutions within the ServiceNow platform.
• Knowledge of various ServiceNow modules, including Incident and Problem management.

Responsibilities

• Deliver, maintain, and support the enterprise ServiceNow application.
• Involve in new project initiative and ensure stability of deployed modules.
• Troubleshoot complex issues and provide fixes or solutions.

Skills

Strong communication skills

ServiceNow Administration

Troubleshooting issues

Time-management skills

Java scripting

Bilingual in English/Spanish

Education

Completion of post-secondary education in Computer Science or Engineering or related field

ServiceNow System Administrator certification

ITIL Foundation v.3 or v.4 certification

Job description

ServiceNow Administrator Specialist

Requisition ID: 261367

Join a purpose‑driven, high‑performing team committed to results.

We are the Service Management Technology (SMT) team under Global Technology Enterprise Platform (GTEP). We utilise the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident, problem, and change management; service requests; asset management; and configuration management. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not fit perfectly.

Reporting to the Senior Manager, Service Management Platform Administration, you are responsible for delivery, maintenance, and support of the enterprise ServiceNow application in a fast‑paced environment. Primary focus (80%) is day‑to‑day operations, new project initiative involvement, and stability of the deployed modules. Secondary focus (up to 20%) will be to troubleshoot complex issues and provide fixes or solutions for deployment.

You will be reachable 24x7 by rotational pager to ensure system availability.

Primary work location is downtown Toronto core, with infrequent travel to Scarborough IT campus. You will be expected to be in the office at least two days per week.

What You Will Do

• You have a passion for everything to do with ServiceNow and can help drive and implement it into a global enterprise.
• You enjoy providing support in a fast‑paced environment.
• You are eager to learn and challenge yourself.
• You provide improvements, recommendations, and solutions on existing processes and tools.
• You apply troubleshooting and root‑cause analysis to address bugs or find workarounds.
• You work under pressure and with multiple tasks to meet tight deadlines.

Required Skills & Experience

• Strong communication skills (verbal, written, presentation) to work with technical peers or business stakeholders.
• At least 5+ years of hands‑on technical experience as a ServiceNow Administrator in a medium or large enterprise.
• At least 3+ years of experience troubleshooting issues and developing solutions within the ServiceNow platform.
• At least 2+ years of working experience as a member of a medium or large help desk.
• In‑depth knowledge of the following ServiceNow modules: Incident, Problem, Change, IT Operations Management (ITOM), Service Request, Hardware Asset Management, Configuration Management Database (CMDB), Software Asset Management (SAM), and Knowledge Management.
• Good time‑management skills to succeed with shifting priorities over multiple assignments.
• Completion or in the process of completing ITIL Foundation v.3 or v.4 certification.
• Completion of a post‑secondary education in Computer Science or Engineering or a related field is desired.
• Completion of the ServiceNow System Administrator certification is required.
• Knowledge and understanding of Java scripting is required.
• Bilingual in English/Spanish is a plus.

Benefits

• Diversity, Equity, Inclusion & Allyship initiatives create an inclusive culture that empowers every employee to reach their full potential.
• Accessibility and workplace accommodations to create an inclusive environment.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal and sick days, and benefits starting on day one.
• Community engagement opportunities such as hackathons, contests, cooking with friends, and more.

Location

Canada – Ontario – Toronto

Accessibility Statement

We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodations during the recruitment and selection process, please let our Recruitment team know.