IT - Systems Administrator V Service Now - Systems Administrator

Robertson & Company Ltd.; Toronto; Hybrid; CAD 63,000 - 85,000; Full time

Job summary

Robertson & Company Ltd. seeks an IT - Systems Administrator V ServiceNow to support existing vacancies in a hybrid Toronto setting. The role requires 5+ years of systems administration with ServiceNow, CSA certification, and ITIL 4 expertise.

Responsibilities include designing, integrating, and deploying ServiceNow solutions with strong governance and cost controls. Responsibilities cover incident/problem/change/service requests, vendor reviews, and 24x7 production support.

Qualifications

• Post secondary degree required.
• 5+ years of Systems administrator experience with ServiceNow required.
• CSA certification.
• Strong communication skills.
• Development experience.
• Banking experience.
• ITIL 4.

Responsibilities

• Design and implement solutions following established IT Service Management policies and standards.
• Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
• Provide technical and thought leadership in system integration and application development and promote best practices.
• Work with clients, project managers, and systems management team to clearly define scope of work and provide cost/schedule estimates.
• Review artifacts from vendor partners to ensure they meet requirements.
• Lead architecture, design & code reviews of IT Service Management solutions.
• Troubleshoot production and test issues; perform root cause analysis and lead resolution.
• Perform off-hours maintenance and 24x7 support for service availability.
• Code deployment in 15 instances of ServiceNow.

Skills

Communication skills

Development experience

ITIL 4

Education

Post secondary degree

CSA certification

Tools

ServiceNow

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:

Robertson is seeking a skilled IT - Systems Administrator V Service Now - Systems Administrator to join our client in support of an existing vacancy.

Employment Type:

12 months with potential to extend

Base Salary:

Starting form $54 per hour

Location:

Toronto, ON

Location Type:

Hybrid

Business Hours:

Monday-Friday, 9:00 AM – 5:00 PM

Job Responsibilities:

• Design and implement solutions following established IT Service Management policies and standards
• Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives
• Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements
• Lead/contribute to architecture, design & code reviews of IT Service Management solutions
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts
• Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability
• Code deployment in 15 instances of ServiceNow

Experience & Qualification Requirements:

• Post secondary degree required
• 5+ years of Systems administrator experience with service now required
• CSA certification
• Strong communication skills
• Development experience
• Banking experience
• ITIL 4