ServiceNow Systems Administrator

Global Technical Talent, an Inc. 5000 Company; Toronto; Hybrid; CAD 7,577,000 - 8,954,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Global Technical Talent, an Inc. 5000 Company, is seeking a ServiceNow Systems Administrator for a 13‑month contract in Toronto. Hybrid work: 2 days onsite, with potential to shift up to 4 days.

The role includes ITSM design, implementation, and 24x7 support to ensure incidents, changes, and service requests align with governance and cost controls. The ideal candidate has 5 years of ServiceNow admin experience, CSA certification, and strong communication skills; ITIL 4 and banking or financial

Qualifications

• 5 years of ServiceNow Systems Administrator experience.
• CSA (Certified System Administrator) certification required.
• Strong communication skills.

Responsibilities

• Design and implement IT Service Management solutions following established policies and standards, ensuring delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives
• Provide technical leadership in system integration and in application development, and promote best practices in these areas
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements
• Lead/contribute in architecture, design, and code reviews of IT Service Management solutions
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts
• Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability
• Code deployment in 15 instances of ServiceNow

Skills

ServiceNow Admin

CSA Certification

Communication Skills

Development Experience

ITIL 4

Education

Any post-secondary education

Job description

Onsite Flexibility: Hybrid — 2 days onsite currently, subject to change up to 4 days at any time

• Position Type: Contract
• Contract Duration: 13 months (extension possible up to 2 years)
• Pay Rate: C$55.00-C$65.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, 9:00 AM–5:00 PM; on-call rotation required every other week (weekends and evenings); overtime on manager approval

ServiceNow Systems Administrator

Location: Toronto, ON

Onsite Flexibility: Hybrid — 2 days onsite currently, subject to change up to 4 days at any time

Contract Details

• Position Type: Contract
• Contract Duration: 13 months (extension possible up to 2 years)
• Pay Rate: C$55.00-C$65.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, 9:00 AM–5:00 PM; on-call rotation required every other week (weekends and evenings); overtime on manager approval

Job Summary

This ServiceNow Systems Administrator role is a backfill position supporting a team of 14 professionals within a financial services environment. The scope of the role centers on ServiceNow systems administration, including IT Service Management solution design and implementation following established ITSM policies and standards. The successful candidate will ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives.

Key Responsibilities

• Design and implement IT Service Management solutions following established policies and standards, ensuring delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives
• Provide technical and thought leadership in both system integration as well as application development, and promote best practices in these areas
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements
• Lead/contribute in architecture, design, and code reviews of IT Service Management solutions
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts
• Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability
• Code deployment in 15 instances of ServiceNow

Required Skills

• ServiceNow Systems Administration experience — 5 years (note: candidates must be ServiceNow system administrators, not general system administrators)
• CSA (Certified System Administrator) certification — required and critical for consideration
• Strong communication skills

Preferred Skills

• Development experience
• Banking experience
• ITIL 4

Education Requirements

• Any post-secondary education
• CSA (ServiceNow Certified System Administrator) certification required

Required Experience

• 5 years of overall experience as a ServiceNow Systems Administrator

Nice-to-Have Experience

• Prior development experience
• Experience working in a banking or financial services environment
• ITIL 4 framework familiarity

Work Environment / Physical Requirements

• On-call rotation required every other week, including weekends and evenings
• Overtime available on manager approval
• Hybrid work model: currently 2 days onsite; subject to change up to 4 days at any time

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading financial services and banking institution operating across Canada, with a large technology and IT services organization employing professionals including solutions developers, systems administrators, release strategists, and IT specialists. The organization manages complex governance, risk, and compliance requirements and maintains a collaborative, agile team culture with emphasis on long-term growth. Roles within the technology division span systems administration, application development, and integration, supporting thousands of users across banking operations.

We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14666

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