ServiceNow system Administrator #26-24594

Us Tech Solutions; Toronto; Hybrid; CAD 170,000 - 250,000; Full time

Job summary

US Tech Solutions is seeking an experienced ServiceNow Systems Administrator for a 1-year contract in Toronto with hybrid work (2 days onsite, potential increase to 4). The role covers enterprise-scale ITSM implementations across 15 ServiceNow instances in a multi-instance environment.

The ideal candidate has 5+ years of hands-on ServiceNow administration, CSA certification, and strong communication skills. Responsibilities include design, delivery, and ongoing support with on-call rotation.

Qualifications

• 5+ years of dedicated hands-on ServiceNow administration experience.
• Active ServiceNow CSA certification.
• Strong verbal and written communication skills.
• Solid understanding of ITSM processes (incident, problem, change, service request).
• Proven root cause analysis and production issue resolution skills.
• Experience managing code deployments across multiple ServiceNow instances.
• Willingness and ability to support rotational on-call schedule.
• Awareness of IT governance, risk, and compliance frameworks.
• Ability to work with project managers, clients, and systems teams.
• Ability to review and validate vendor/internal technical artifacts.

Responsibilities

• Design and implement IT Service Management solutions following established policies and standards.
• Ensure incidents, problems, changes, and service requests are properly managed.
• Balance delivery against risk, cost, governance and compliance objectives.
• Provide technical and thought leadership across system integration and application development.
• Promote best practices across ServiceNow administration and development.
• Work with clients and project managers to define scope and provide accurate cost/schedule estimates.
• Review artifacts and vendor deliverables to ensure requirements are met.
• Lead architecture, design, and code reviews of IT Service Management solutions.
• Troubleshoot production and test issues; perform root cause analysis and lead resolution efforts.
• Perform off-hours maintenance and deployments; provide 24x7 support.

Skills

ServiceNow Admin

CSA Certification

Communication

ITSM Knowledge

Troubleshooting

Deployment Mgmt

On-Call Support

Governance & Compliance

Stakeholder Mgmt

Documentation

Education

Post-secondary education

Job description

Location: Toronto, ON (Hybrid – 2 days onsite currently, subject to increase to 4 days in future)

Duration: 1 Year Contract; extension possible

Schedule: Mon–Fri, 9 AM–5 PM (40 hrs/week); On-call rotation every other week

Employment Type: Contract – Extension possible.

Job Description

Our client, a leading organization in the financial services sector, is seeking an experienced ServiceNow Systems Administrator to join a 14-person IT Service Management team on a long-term contract basis. This role is responsible for designing and implementing IT Service Management solutions across a multi-instance ServiceNow environment (15 instances), ensuring alignment with governance, compliance, risk, and business performance objectives. This is an excellent opportunity for a ServiceNow specialist to work on enterprise-scale integrations and development initiatives within a stable, long-term engagement offering strong extension potential.

Experience: 5+ years ServiceNow Systems Administration experience

Responsibilities

IT Service Management

• Design and implement solutions following established IT Service Management policies and standards
• Ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests
• Balance solution delivery against risk, cost, control, governance, and compliance objectives
• Provide technical and thought leadership across system integration and application development
• Promote best practices across ServiceNow administration and development

Technical Delivery & Support

• Work closely with clients, project managers, and systems management teams to define scope of work and provide accurate cost/schedule estimates
• Review internal artifacts and vendor deliverables to ensure solution requirements are met
• Lead/contribute to architecture, design, and code reviews of IT Service Management solutions
• Troubleshoot production and test issues; perform root cause analysis and lead resolution efforts
• Perform off-hours maintenance and deployments; provide 24x7 support to maintain service availability

Required Skillsets

• ServiceNow Administration: 5+ years of dedicated hands-on ServiceNow Systems Administration experience
• Certification: Active ServiceNow CSA (Certified System Administrator)
• Communication: Strong verbal and written communication skills
• ITSM Knowledge: Solid understanding of ITSM processes (incident, problem, change, service request)
• Troubleshooting: Proven root cause analysis and production issue resolution skills
• Deployment Management: Experience managing code deployments across multiple ServiceNow instances
• On-Call Support: Willingness and ability to support rotational on-call schedule
• Governance & Compliance: Awareness of IT governance, risk, and compliance frameworks
• Stakeholder Management: Ability to work with project managers, clients, and systems teams
• Documentation: Ability to review and validate vendor/internal technical artifacts

Preferred Skillsets

• ServiceNow development experience (scripting, workflow, integrations)
• Prior experience within banking or financial services organizations
• Experience with ServiceNow integrations (APIs, third-party tool connections)
• Experience supporting large enterprise, multi-instance ServiceNow environments

Education: Post-secondary education (any discipline)

Certifications:

• Required: ServiceNow CSA.
• Nice-to-have: ITIL 4

Licenses: N/A

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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