ServiceNow Administrator-CSA/Banking

BeachHead Inc.; Toronto; On-site; CAD 186,910,000 - 215,707,000; Full time

Job summary

BeachHead Inc. is seeking an experienced ServiceNow Systems Administrator to manage and optimize the ServiceNow platform across ITSM processes. The role focuses on stability, security, and performance, with on-call rotations and off-hours maintenance as needed.

The ideal candidate has 5+ years in ServiceNow administration and holds a CSA certification, with strong configuration, management, and troubleshooting skills to support enterprise banking IT services.

Qualifications

• 5+ years of experience as a ServiceNow Systems Administrator.
• CSA certification is a critical requirement.
• Strong knowledge of ServiceNow platform configuration, management, and troubleshooting.

Responsibilities

• Manage and maintain the ServiceNow platform, ensuring optimal performance and availability.
• Lead system configuration, customization, and integration with existing ITSM processes.
• Perform system upgrades, patches, and deployments on multiple ServiceNow instances.
• Troubleshoot and resolve production issues, performing root cause analysis and implementing corrective actions.
• Develop and implement solutions adhering to IT Service Management policies and standards.
• Collaborate with project teams, vendors, and stakeholders to define scope and deliver technical solutions.
• Conduct architecture, design, and code reviews for ServiceNow configurations and integrations.
• Provide 24x7 support during on-call rotations and perform off-hours maintenance as required.
• Maintain documentation of system configurations, processes, and technical procedures.
• Ensure compliance with security policies and frameworks relevant to the platform.

Skills

ServiceNow experience

Education

CSA certification

Tools

ServiceNow

Job description

Are you an experienced ServiceNow Systems Administrator looking for a new opportunity?

Working with one of our top financial clients, this role calls for a ServiceNow Administrator-CSA/Banking. This position involves managing and optimizing the ServiceNow platform to support IT service management processes, ensuring stability, security, and performance.

Pay rate range (CAD): $65.23/hr– $75.28/hr

Responsibilities

• Manage and maintain the ServiceNow platform, ensuring optimal performance and availability
• Lead system configuration, customization, and integration with existing ITSM processes
• Perform system upgrades, patches, and deployments on multiple ServiceNow instances
• Troubleshoot and resolve production issues, performing root cause analysis and implementing corrective actions
• Develop and implement solutions adhering to IT Service Management policies and standards
• Collaborate with project teams, vendors, and stakeholders to define scope and deliver technical solutions
• Conduct architecture, design, and code reviews for ServiceNow configurations and integrations
• Provide 24x7 support during on-call rotations and perform off-hours maintenance as required
• Maintain documentation of system configurations, processes, and technical procedures
• Ensure compliance with security policies and frameworks relevant to the platform

Desired Skill-Set

• 5+ years of experience as a ServiceNow Systems Administrator
• CSA certification (critical requirement)
• Strong knowledge of ServiceNow platform configuration, management, and troubleshooting
• Excellent communication and stakeholder management skills
• Experience with ITSM processes and best practices
• Ability to troubleshoot complex issues and lead resolution efforts

Nice to Have

• Development experience within ServiceNow (e.g., scripting, custom app development)
• Previous experience in banking or financial services
• ITIL certification or familiarity with ITIL frameworks

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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