Switchboard Operator #442-25

Brightshores Health System; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional healthcare provider is seeking a full-time Switchboard Operator in Owen Sound. The role involves answering and directing incoming calls, managing visitor information, and performing clerical duties. The ideal candidate should have a High School Diploma, excellent interpersonal skills, and the ability to work all shifts. A commitment to patient safety and a positive workplace culture is essential.

Qualifications

• High School Diploma and relevant business office experience and/or equivalent business education.
• Experience working on a switchboard preferred.

Responsibilities

• Answer and direct incoming telephone calls to Brightshores hospitals.
• Perform paging services (overhead and Spok Messenger).
• Manage parking lot entry and exit gates.
• Provide visitor information.
• Respond to contingency codes and alarms; monitor alarms.
• Carry out various clerical duties as assigned.

Skills

Excellent interpersonal and communication skills

Attention to detail and accuracy

Patient-service focused

Ability to multi-task

Knowledge of Microsoft Office applications

Typing speed of 30 wpm

Ability to understand verbal and written instructions

Education

High School Diploma

Job description

POSITION TITLE: SWITCHBOARD OPERATOR
DEPARTMENT: SWITCHBOARD
POSITION LOCATION: OWEN SOUND
UNION AFFILIATION: OPSEU – CLERICAL
STATUS: FULL-TIME
WAGE RATE: $25.900 - $27.915

Overview

Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and performs various clerical duties as assigned. This position is required to work all shifts 24/7.

Responsibilities

• Answer and direct incoming telephone calls to Brightshores hospitals.
• Perform paging services (overhead and Spok Messenger).
• Manage parking lot entry and exit gates; provide visitor information.
• Respond to contingency codes and alarms; monitor alarms.
• Carry out various clerical duties as assigned.
• Work all shifts 24/7.

Qualifications / Skills / Abilities

• High School Diploma and relevant business office experience and/or equivalent business education
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Availability to work all shifts
• Experience working on a switchboard preferred
• Knowledge of Microsoft Office applications Word (to be tested)
• Typing speed of 30 wpm (to be tested)
• Ability to understand verbal and written instructions
• Recent satisfactory performance and attendance record
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes