Supervisor Service

Nors Group; City of Moncton; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading service company in Moncton is seeking a Supervisor Service to effectively manage the service department's daily operations. This role involves liaising with clients, ensuring compliance with safety regulations, and enhancing customer satisfaction through efficient service delivery. Candidates should possess a relevant diploma and demonstrate strong communication skills, teamwork capabilities, and organizational abilities. Join a growing team that values respect and continuous improvement.

Qualifications

• Relevant technical education and working experience are required.
• WHMIS and safety training are assets.

Responsibilities

• Manage day-to-day operations of the service department efficiently.
• Liaison with clients to diagnose service requirements.
• Ensure health and safety compliance during operations.
• Communicate service scope to technicians for timely responses.
• Ensure personnel are customer-oriented and trained.
• Control quality of work and increase customer satisfaction.
• Timely completion of work by technicians with minimal rework.
• Oversee the overall growth of the department.

Skills

Ability to work in a team

Good communication

Organization

Know how to operate the machines properly

Education

Post-secondary diploma and/or relevant technical education

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Supervisor Service to join our (type department) team in (type location).

Summary

The Service Supervisor is responsible for the day-to-day operations and management of the service department, managing the work load. The candidate will ensure technicians have a full work schedule, either in the shop or in the field, monitor all technician overtime and resolve customer disputes.

Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.

Duties And Responsibilities

• Responsible for the overall management of activities and personnel within the Service department to ensure that it is managed efficiently and cost effectively within budget.
• Primary liaison with the client to diagnose the scope and type of service required, including follow‑up.
• Ensure health and safety requirements are strictly adhered to, including meetings and toolbox inspections.
• Clearly communicate the scope of service required to the shop foreman or technicians to ensure accurate and timely response.
• Ensure that personnel are customer oriented, professional and adequately trained to perform their duties.
• Structure shop and field procedures to control quality of work and increase customer satisfaction, including dispatch, to ensure prompt response to customer requests.
• Ensures technicians complete their work in a timely manner with minimal rework.
• Responsible for the overall growth of the department. CORE COMPETENCIES
  • Ability to work in a team
  • Good communication
  • Organization
  • Know how to operate the machines properly

EDUCATION/ TRAINING

• Post- secondary diploma and/or relevant technical education & working experience;
• WHMIS, site orientation and Safety Training is an asset.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.