Strategic Territory Operations Account Manager

United Services Group; London; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

United Services Group is seeking an Operations Account Manager to oversee customer relationships, operational performance, and financial results across an assigned territory. You will act as the primary liaison between United and its customers, ensuring service excellence and retention.

You will collaborate with Workforce Relations and Talent Acquisition to address needs, drive revenue growth, and support staffing, onboarding, and development of a high-performing workforce while maintaining

Qualifications

• Frequent travel within the assigned territory.
• Ability to work in a fast-paced, high-pressure environment and effectively solve problems.
• Flexibility to work rotating schedules as required.
• Availability to support operational and customer needs in a 24/7 environment.

Responsibilities

• Serve as the primary point of contact for customers within the territory.
• Build strong customer relationships through proactive communication and service support.
• Conduct regular store visits, business reviews, and stakeholder meetings.
• Manage customer concerns, escalations, and service recovery efforts.
• Monitor service quality and implement improvement plans to enhance customer satisfaction.
• Partner with Workforce Relations to monitor performance and implement improvement initiatives.
• Collaborate with Talent Acquisition on workforce planning, recruitment, onboarding, and retention.
• Ensure staffing levels align with customer and operational requirements.
• Identify revenue growth opportunities, including contract expansions and special projects.
• Support pricing, quoting, and business development initiatives.
• Monitor financial performance, labor costs, materials, inventory, and company assets.

Job description

United Services Group is seeking an Operations Account Manager to oversee customer relationships, operational performance, and financial results across an assigned territory. You will act as the primary liaison between United and its customers, ensuring service excellence and retention.

You will collaborate with Workforce Relations and Talent Acquisition to address needs, drive revenue growth, and support staffing, onboarding, and development of a high-performing workforce while maintaining