Strategic ProServe Customer Success Manager

Amazon; Toronto; On-site; CAD 99,000 - 167,000; Full time

Job summary

A leading e-commerce and cloud computing company is looking for a Customer Success Manager to drive the implementation of innovative procurement solutions for their B2B clients. This role involves deep customer engagement, strategic planning, and collaboration across multiple teams. Ideal candidates will have a relevant degree, at least five years of procurement experience, strong communication skills, and be fluent in French. This position offers a competitive salary and comprehensive benefits package.

Benefits

Health insurance

Registered Retirement Savings Plan (RRSP)

Paid time off

Qualifications

• Minimum of 5 years of procurement experience.
• Experience influencing at all organization levels, especially executive.
• Strong written and verbal communication skills for technical and non-technical audiences.

Responsibilities

• Conduct deep discovery with customers to develop comprehensive solutions.
• Design strategic implementation plans and timelines.
• Manage relationships and expectations with B2B customers.
• Drive user engagement and product adoption post-launch.
• Collaborate closely with sales and other teams.

Skills

Procurement experience

Agile methodologies

Project management toolsets

Fluent in French

Education

Bachelor’s degree in business administration, finance, economics, computer science, data science, engineering, or related field

Tools

Jira

Rally

VersionOne

Taiga

Job description

A leading e-commerce and cloud computing company is looking for a Customer Success Manager to drive the implementation of innovative procurement solutions for their B2B clients. This role involves deep customer engagement, strategic planning, and collaboration across multiple teams. Ideal candidates will have a relevant degree, at least five years of procurement experience, strong communication skills, and be fluent in French. This position offers a competitive salary and comprehensive benefits package.