Strategic Partnerships & Client Success Manager

Jackalope Digital LLC; Canada; On-site; CAD 184,000 - 253,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is seeking a highly strategic Client Success Manager to own and grow a portfolio of large Canadian merchants. You’ll define joint roadmaps, influence senior stakeholders, and orchestrate cross‑functional teams to deliver on key success metrics.

As the quarterback for your accounts, you’ll drive multi‑year plans, negotiate contracts, and champion customer outcomes, while collaborating with Product, Marketing, Credit, and Analytics.

Qualifications

• 7+ years of B2B client-facing experience.
• Excellent customer relationship management with executive stakeholders.
• Experience driving cross-functional, multi-stakeholder initiatives.

Responsibilities

• Own and grow large Canadian partner relationships across business units.
• Define and drive strategic vision for each relationship and influence senior stakeholders.
• Develop multi-year growth roadmaps including product integrations and go-to-market actions.
• Lead complex commercial negotiations including contracts, pricing, renewals and expansion.
• Analyze partner performance and recommend programs to improve adoption and outcomes.
• Coordinate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk.
• Manage customer health to ensure long-term retention and success.

Skills

B2B client management

Executive stakeholder mgmt

Cross-functional leadership

Strong communication

Analytical skills

Contract negotiation

Salesforce familiarity

French & English bilingual

Tools

Salesforce

AI tools

BI tools

Job description

Affirm is seeking a highly strategic Client Success Manager to own and grow a portfolio of large Canadian merchants. You’ll define joint roadmaps, influence senior stakeholders, and orchestrate cross‑functional teams to deliver on key success metrics.

As the quarterback for your accounts, you’ll drive multi‑year plans, negotiate contracts, and champion customer outcomes, while collaborating with Product, Marketing, Credit, and Analytics.