Senior Client Success Manager, Canada Partnerships

Affirm

Calgary

On-site

CAD 184,000 - 254,000

Full time

5 days ago

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Benefits offered by this job

Health coverage for you and dependents

Flexible Spending Wallets

Vacation and holidays

Employee stock purchase plan

Job summary

Affirm is seeking a highly strategic Client Success Manager to own and grow a portfolio of large Canadian merchants. You will shape multi-year roadmaps, influence senior stakeholders, and orchestrate cross-functional teams to deliver on key success metrics.

This remote-first role centers on strategic account management and commercial execution across Canada. You will lead negotiations, design growth plans, and drive adoption to achieve strong customer health and retention.

Qualifications

>7+ years of B2B client-facing experience in tech/fintech.
>Excellent CRM and relationship management for executive-level partnerships.
>Strong cross-functional collaboration and stakeholder management.
>Clear written/verbal communication; able to influence.
>Analytical ability to extract insights from data and trends.
>Experience structuring, negotiating, and closing large-scale contracts.
>Adaptable, proactive, and capable of driving multi-project initiatives.
>Ability to craft compelling value propositions for strategic customers.

Responsibilities

>Own and grow large Canadian partner relationships with multi‑year roadmaps.
>Define strategic vision and influence senior stakeholders across units.
>Develop multi-year growth roadmaps including product integrations and GTM expansions.
>Lead complex commercial negotiations, pricing, renewals, and expansions.
>Analyze partner performance and drive adoption and expanded use cases.
>Coordinate cross‑functional execution across Product, Tech, Analytics, Marketing, Risk.
>Manage customer health to ensure retention and long‑term value.