Strategic Client Success Lead - Enterprise Growth

Affirm; Saskatoon; On-site; CAD 104,000 - 154,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Flexible Spending Wallets

Time off for vacations and holidays

Employee stock purchase plan (ESPP)

Job summary

Affirm is a remote-first company seeking a strategic Client Success Lead to manage a Canada-based portfolio of enterprise and longtail accounts. You will partner with retail merchants to align program direction, drive product adoption, and influence senior stakeholders across cross-functional teams.

This high-profile, merchant-facing role requires outstanding relationship management, executive presence, and program management from launch to scaled growth, with opportunities to shape how Affirm

Qualifications

• 5+ years of B2B client-facing experience in tech/fintech environments.
• Excellent stakeholder management with executives.
• Experience leading cross-functional initiatives and programs.
• Strong written and verbal communication; ability to influence senior audiences.
• Analytical abilities to identify trends and KPIs.
• Experience structuring, negotiating, and closing commercial contracts.
• Ability to adapt to changing priorities and drive outcomes.
• Knowledge of consumer finance, SaaS, and ecommerce preferred.

Responsibilities

• Lead portfolio of Enterprise and SMB merchant accounts in Canada to achieve growth goals.
• Define strategic vision for the portfolio and align priorities with broader company goals.
• Develop multi-year growth roadmaps including product integrations and GTM expansions.
• Lead commercial negotiations, pricing, renewals, and expansions.
• Analyze partner performance and recommend programs to increase adoption.
• Coordinate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, etc.
• Manage customer health to ensure retention and positive business outcomes.

Skills

Account management

Executive relationship management

Cross-functional leadership

Negotiation

Communication

Analytics

English & French (bilateral)

Salesforce

BI tools

Tools

Salesforce

AI tools

BI tools

Job description

Affirm is a remote-first company seeking a strategic Client Success Lead to manage a Canada-based portfolio of enterprise and longtail accounts. You will partner with retail merchants to align program direction, drive product adoption, and influence senior stakeholders across cross-functional teams.

This high-profile, merchant-facing role requires outstanding relationship management, executive presence, and program management from launch to scaled growth, with opportunities to shape how Affirm