Enterprise Client Success Lead - Strategic Partnerships

Affirm; Halifax; On-site; CAD 104,000 - 154,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is recruiting a strategic Client Success Lead to oversee a client portfolio in Canada, guiding enterprise and long-tail accounts from launch to scalable growth. You will align program direction with executive stakeholders, drive product adoption, and advocate for affirm across partnerships.

You will manage complex, multi-stakeholder initiatives, craft compelling value propositions, and influence decision-makers to achieve business objectives while ensuring strong, sustained relationships.

Qualifications

• 5+ years of B2B client-facing experience, preferably fintech or tech.
• Excellent customer relationship management skills with executive-level partnerships.
• Experience leading cross-functional, multi-stakeholder initiatives with attention to detail.
• Strong written and verbal communication, proposals, memos, emails, presentations.
• Experience structuring, negotiating, and closing commercial contracts.
• Ability to adapt quickly to changing priorities and drive projects to success.
• Ability to craft compelling value propositions and persuade stakeholders.
• Knowledge of consumer finance, SaaS solutions, and e-commerce preferred.
• Comfortable using Salesforce, AI, and BI tools.
• Bilingual French and English is a plus

Responsibilities

• Lead and manage a portfolio of Enterprise and SMB merchant accounts to build long-term relationships and hit growth goals.
• Define and drive the portfolio's strategic vision, align priorities, and influence senior stakeholders.
• Develop sophisticated account plans and multi-year growth roadmaps including product integrations and go-to-market expansions.
• Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansions.
• Analyze partner performance and recommend programs to increase adoption and expand use cases.
• Coordinate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk and others to deliver initiatives.
• Manage customer health to ensure satisfaction, retention, and solid business outcomes.

Skills

Relationship management

Executive stakeholder influence

Proposal/written communication

Analytical thinking

Contract negotiation and closing

Adaptability and initiative

Value proposition development

Knowledge of consumer finance, SaaS, e

Salesforce, AI, BI tools

French-English bilingual (nice to have

Tools

Salesforce

AI tools

BI tools

Job description

Affirm is recruiting a strategic Client Success Lead to oversee a client portfolio in Canada, guiding enterprise and long-tail accounts from launch to scalable growth. You will align program direction with executive stakeholders, drive product adoption, and advocate for affirm across partnerships.

You will manage complex, multi-stakeholder initiatives, craft compelling value propositions, and influence decision-makers to achieve business objectives while ensuring strong, sustained relationships.