Strategic Customer Success Manager

Quest Software Canada Inc; Canada; Hybrid; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Flexible work options

Wellness programs and PTO

Job summary

Quest Software Canada Inc. is seeking a Strategic Customer Success Manager to lead engagement with global or large-scale strategic accounts, driving adoption and value realization from Quest solutions.

You will guide customers through deployment, adoption, and renewal, surface CS leads, and coordinate with Account Management to ensure long-term retention and expansion. The role emphasizes delivering measurable value and maintaining strong customer relationships across ecosystems.

Qualifications

• Minimum of 6 years in customer success or related role.
• Translate business requirements into value and promote value-driven solutions.
• Ability to manage executive relationships (VP/CxO).
• Experience with CS best practices and enablement programs.

Responsibilities

• Owns the customer relationship for global or large-scale strategic accounts.
• Develops value messaging for customer stakeholders.
• Coaches peers and mentors Enterprise CSMs to grow knowledge.
• Delivers premium customer experience and supports renewals.
• Monitors KPIs and conducts Executive Business Reviews (EBRs).
• Collaborates with Sales, Support, Product, Renewals, and Professional Services.

Skills

Executive relationships

Strategic leadership

Stakeholder management

Upsell opportunities

Education

Bachelor's degree in related field

Tools

Gainsight

Salesforce

Job description

Quest Software Canada Inc. is seeking a Strategic Customer Success Manager to lead engagement with global or large-scale strategic accounts, driving adoption and value realization from Quest solutions.

You will guide customers through deployment, adoption, and renewal, surface CS leads, and coordinate with Account Management to ensure long-term retention and expansion. The role emphasizes delivering measurable value and maintaining strong customer relationships across ecosystems.