Remote Enterprise Client Success Lead

Affirm; London; On-site; CAD 104,000 - 154,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Equity/OTE-based compensation

Wellness and tech stipends

Generous time off and ESPP

Job summary

Affirm is seeking a strategic Client Success Lead for a Canada-based portfolio, partnering with enterprise and longtail accounts to drive growth and adoption. You will coordinate cross-functional teams, influence senior stakeholders, and guide merchants from launch to operational success.

You will manage relationships, negotiate contracts, and build multi-year plans, with a focus on growth, retention, and expanding capabilities across eCommerce and retail channels.

Qualifications

• 5+ years of B2B client-facing experience, preferably tech/fintech.
• Strong relationships with executive stakeholders and partners.
• Experience leading cross-functional initiatives with high attention to detail.
• Proven ability to negotiate contracts and close opportunities.
• Comfort with Salesforce, AI, and BI tools.

Responsibilities

• Lead and manage a portfolio of Enterprise and SMB merchant accounts in Canada.
• Define and drive strategic vision for the portfolio and influence senior stakeholders.
• Develop multi-year growth roadmaps including product integrations and GTM expansions.
• Lead commercial negotiations, contracts, pricing, renewals, and expansions.
• Analyze partner performance and drive adoption and new use cases.

Skills

B2B client-facing experience

Executive relationship management

Cross-functional collaboration

Contract negotiations

Sales methodology

Analytical with data

Communication (written)

French and English

Tools

Salesforce

AI tools

BI tools

Job description

Affirm is seeking a strategic Client Success Lead for a Canada-based portfolio, partnering with enterprise and longtail accounts to drive growth and adoption. You will coordinate cross-functional teams, influence senior stakeholders, and guide merchants from launch to operational success.

You will manage relationships, negotiate contracts, and build multi-year plans, with a focus on growth, retention, and expanding capabilities across eCommerce and retail channels.