Strategic Client Success Leader — Canada

Affirm; Kelowna; On-site; CAD 133,000 - 183,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is seeking a highly strategic, hands‑on Client Success Manager to own and grow a portfolio of large Canadian merchants. You’ll set strategy, drive account planning, and lead cross‑functional teams to hit KPI targets in a remote‑first setup.

You’ll shape multi‑year roadmaps, negotiate contracts, and orchestrate efforts across Product, Analytics, Marketing, and Risk to deliver strong, long‑term partner outcomes.

Qualifications

• 7+ years of B2B client-facing experience, preferably in tech/fintech.
• Excellent customer relationship management with executive-level partnerships.
• Experience leading cross-functional, multi-stakeholder initiatives.
• Strong written and verbal communication with ability to influence.
• Excellent analytical abilities to spot data trends and report findings.
• Experience structuring, negotiating, and closing large commercial contracts.
• Able to adapt quickly to changing priorities and drive initiatives.
• Knowledge of consumer finance, SaaS, e‑commerce; proficient with Salesforce/BI tools.
• French and English language skills are a plus.

Responsibilities

• Own and lead affirm’s large Canadian partner relationships, driving growth and long‑term strategy across multiple business units.
• Define and drive the strategic vision for each relationship and influence senior stakeholders.
• Develop multi‑year growth roadmaps spanning product integrations and go‑to‑market expansions.
• Lead complex commercial negotiations, including contracts, pricing, and renewals.
• Analyze partner performance and recommend programs to increase adoption and expand use cases.
• Coordinate cross‑functional execution with Product, Technical, Credit, Analytics, Marketing, Risk, etc.
• Manage customer health to ensure satisfaction, retention, and business outcomes.

Skills

B2B client-facing

CRM & relationships

Cross-functional work

Communication skills

Analytical skills

Contract negotiations

Salesforce

French & English

Tools

Salesforce

BI tools

Job description

Affirm is seeking a highly strategic, hands‑on Client Success Manager to own and grow a portfolio of large Canadian merchants. You’ll set strategy, drive account planning, and lead cross‑functional teams to hit KPI targets in a remote‑first setup.

You’ll shape multi‑year roadmaps, negotiate contracts, and orchestrate efforts across Product, Analytics, Marketing, and Risk to deliver strong, long‑term partner outcomes.