Strategic Key Accounts Manager - Enterprise HealthTech

Maple; Toronto; Hybrid; CAD 106,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Flexible benefits

Health days

Destination days (work from anywhere)

Retirement plan

Job summary

Maple is hiring a Key Account Manager to lead the long-term success of its highest-value accounts within the Channel Partnerships portfolio. You will craft multi-year strategic plans, guide executive reviews, and own renewal and expansion strategies to protect and grow revenue.

You will coordinate cross-functional teams across Product, Clinical Operations and Marketing, building relationships with senior leaders and driving measurable impact on net revenue retention.

Qualifications

• 6-8+ years in Customer Success, Sales, Account Management or related client-facing role, including 3+ years owning enterprise or key accounts in SaaS/health tech.

Responsibilities

• Serve as primary contact for high-value, complex accounts at director, VP and C-suite levels.
• Develop and own formal account plans - multi-year vision, metrics, risk plans and growth roadmaps.
• Lead Executive Business Reviews and Quarterly Business Reviews with senior stakeholders to communicate ROI and secure sponsorship.
• Monitor client strategy and market shifts; adjust Maple's approach to anticipate needs.
• Own renewal strategy end-to-end, including risk detection, stakeholder mapping and negotiation.
• Identify expansion opportunities - new products, geographies, deeper integration to reduce churn.
• Translate account data into clear narratives for stakeholders to influence roadmap and priorities.
• Lead cross-functional account teams (Product, Clinical Operations, Marketing) to align on one account strategy.

Skills

Enterprise accounts

Executive engagements

Renewals & expansion

Strategic account plans

Cross-functional leadership

Analytical skills

Communication skills

Cross-functional coordination

SaaS health tech

Job description

Maple is hiring a Key Account Manager to lead the long-term success of its highest-value accounts within the Channel Partnerships portfolio. You will craft multi-year strategic plans, guide executive reviews, and own renewal and expansion strategies to protect and grow revenue.

You will coordinate cross-functional teams across Product, Clinical Operations and Marketing, building relationships with senior leaders and driving measurable impact on net revenue retention.