Strategic Account Manager, Healthcare SaaS

Tali; Toronto; Hybride; CAD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote and hybrid work options

Health and wellness coverage

PTO + holidays

Knowledge Dollars

Résumé du poste

Tali AI in Toronto is hiring an Account Manager to own and grow a portfolio of high-value customers. You will drive renewals, upsells, and cross-sells, acting as a strategic advisor to maximize value from our platform.

With 5+ years in account management or SaaS, you’ll lead quarterly business reviews, collaborate across Sales, Customer Success, and Product, and help shape how we scale relationships and revenue in a fast-growing, healthcare-focused tech company.

Qualifications

• 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech environment.
• Proven track record of growing accounts and hitting retention and expansion targets.
• Experience managing enterprise or mid-market relationships with multiple stakeholders.

Responsabilités

• Own a portfolio of high-value accounts, lead relationships and act as a strategic advisor.
• Develop and execute account plans identifying expansion and renewal opportunities.
• Drive net revenue retention via upselling, cross-selling, and renewals.
• Conduct regular business reviews with senior stakeholders and executives.
• Partner cross-functionally with Sales, CS and Product for a seamless customer experience.
• Monitor account health metrics and address issues proactively.
• Negotiate Renewals and pricing with Sales input.
• Maintain accurate data, forecasts and pipeline in Hubspot.

Connaissances

Account management

SaaS

Relationship-building

Negotiation

CRM tools

Outils

Salesforce

HubSpot

Description du poste

Tali AI in Toronto is hiring an Account Manager to own and grow a portfolio of high-value customers. You will drive renewals, upsells, and cross-sells, acting as a strategic advisor to maximize value from our platform.

With 5+ years in account management or SaaS, you’ll lead quarterly business reviews, collaborate across Sales, Customer Success, and Product, and help shape how we scale relationships and revenue in a fast-growing, healthcare-focused tech company.