Healthcare Partnerships Coordinator - Client Success

Maple; Toronto; Hybrid; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Comprehensive health coverage

Flex benefits

Health days

Destination days: Work from anywhere

Group retirement savings plan

Job summary

Maple is hiring a Client Success Coordinator to help keep Maple's Health System Partnerships team running smoothly as we expand our work with provincial health systems and government partners across Canada. In this role, you’ll coordinate partner meetings, run recurring program administration, and connect partner needs with our Provider Network Operations team so nothing slips.

You’ll work closely with Client Success Associates and Managers while building templates and shared resources to scale

Qualifications

• At least one year of experience in a client-facing role (client success, account coordination, customer support or account management).
• Undergraduate degree in business, health administration, public health, communications or related field, or equivalent professional experience.
• Strong written and verbal communication skills for partner-facing interactions.
• Active listening and timely follow-through with well-organized written work.

Responsibilities

• Coordinate partner meetings end-to-end with agenda prep, participation, action-item tracking and follow-up.
• Own recurring partner reporting workflows and surface insights to the HSP team.
• Review manual partner eligibility files and support issue resolution.
• Serve as the primary connector between HSP and Provider Network Operations on provider matters.
• Maintain accurate partner information in Salesforce and keep program documentation current.

Skills

Communication skills

Organized workflow

CRMs (Salesforce)

Google Workspace

Bilingual (English/French)

Education

Undergraduate degree in business/health administration/public health/communications

Tools

Salesforce

Asana

Google Workspace

Job description

Maple is hiring a Client Success Coordinator to help keep Maple's Health System Partnerships team running smoothly as we expand our work with provincial health systems and government partners across Canada. In this role, you’ll coordinate partner meetings, run recurring program administration, and connect partner needs with our Provider Network Operations team so nothing slips.

You’ll work closely with Client Success Associates and Managers while building templates and shared resources to scale