Strategic Customer Success Partner (Remote)

Amilia; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive and progressive salary

Group RRSP employer contribution up to 5%

Complete benefits package for you and your family

Employee Assistance Program (EAP) and Telemedicine

$750 wellness allowance per year

4 weeks' vacation and 8 sick days yearly

Skill development opportunities

Weekly Bootcamp and Pilates classes

In-office snacks and beverages

Job summary

A dynamic SaaS company in Montreal is seeking a Customer Success Specialist. The role involves proactively managing client accounts, ensuring product adoption, and driving revenue growth through strategic upselling. Ideal candidates have 3+ years in B2B account management, strong bilingual communication skills in English and French, and proficiency in CRM tools like Salesforce. This position offers competitive benefits and a flexible working environment.

Qualifications

• 3+ years of experience in an account management role, preferably in B2B settings.
• Excellent English verbal and written communication skills in both French and English.
• Proven ability to collaborate and build strong relationships with customers.

Responsibilities

• Proactively identify growth opportunities, such as upselling and cross-selling.
• Ensure successful product adoption by providing customers with resources.
• Monitor customer activity trends to assess potential churn risks.

Skills

Account management

Customer relationship management

Project management

Communication

Negotiation

Education

Bachelor's degree or diploma in a relevant field

Tools

Salesforce

MS Office Suite

Job description

A dynamic SaaS company in Montreal is seeking a Customer Success Specialist. The role involves proactively managing client accounts, ensuring product adoption, and driving revenue growth through strategic upselling. Ideal candidates have 3+ years in B2B account management, strong bilingual communication skills in English and French, and proficiency in CRM tools like Salesforce. This position offers competitive benefits and a flexible working environment.