Remote Enterprise Customer Success Manager – SaaS/Retail

Apex Systems; Canada; Hybrid; CAD 80,000 - 90,000; Part time

Job summary

A global IT services provider is seeking an experienced Customer Success Manager to enhance client relationships and drive the success of enterprise offerings. The ideal candidate will have over 5 years of relevant experience, particularly in SaaS, and possess strong analytical and communication skills. This role involves strategic guidance and collaboration with partners, making it pivotal in ensuring client retention and satisfaction. Remote work is available within Canada, with a hybrid model preferred.

Qualifications

• 5+ years previous Customer Success or other relevant experience.
• Experience owning a portfolio of 3-4+ retailers.
• Prior experience should focus on enterprise and/or SaaS.

Responsibilities

• Execute customer relationship strategy for retail partners.
• Collaborate with internal teams to resource and upsell services.
• Become a subject matter expert on the enterprise offering.

Skills

Customer Success experience

Strong communication skills

Stakeholder management

Analytical skills

Technical acumen

Job description

A global IT services provider is seeking an experienced Customer Success Manager to enhance client relationships and drive the success of enterprise offerings. The ideal candidate will have over 5 years of relevant experience, particularly in SaaS, and possess strong analytical and communication skills. This role involves strategic guidance and collaboration with partners, making it pivotal in ensuring client retention and satisfaction. Remote work is available within Canada, with a hybrid model preferred.