Strategic SaaS Customer Success Manager

Rootly; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, and vision coverage

3 weeks of vacation, plus unlimited sick days

$500 stipend for home office setup

Access to AI tools

Job summary

A leading tech company in Toronto is looking for a Customer Success Manager to ensure customers gain maximum value from their services. The role involves guiding clients through onboarding, collaborating on engagement plans, and strategizing to reduce churn. Candidates should have experience in customer-facing roles, preferably in SaaS or technical products. Strong communication, data analysis skills, and familiarity with tools like MySQL and Salesforce are essential. Consider applying for a rewarding opportunity in a vibrant environment.

Qualifications

• Prior experience in a customer-facing role, such as Customer Support or Customer Success.
• Experience working with a SaaS company supporting technical products or cybersecurity solutions.
• Experience in onboarding new customers.
• Ability to thrive under pressure, maintain a results-oriented mindset.

Responsibilities

• Guide assigned customers through onboarding, configuration, and adoption.
• Collaborate with Sales team to create engagement plans.
• Engage proactively with customers to address service underutilization.
• Use product data to identify accounts at risk of churn.

Skills

Customer Support

SaaS products

Data analysis

Presentation skills

Time management

DevOps environment

Tools

MySQL

Salesforce

Tableau

Looker

Job description

A leading tech company in Toronto is looking for a Customer Success Manager to ensure customers gain maximum value from their services. The role involves guiding clients through onboarding, collaborating on engagement plans, and strategizing to reduce churn. Candidates should have experience in customer-facing roles, preferably in SaaS or technical products. Strong communication, data analysis skills, and familiarity with tools like MySQL and Salesforce are essential. Consider applying for a rewarding opportunity in a vibrant environment.