Enterprise SaaS Customer Success Manager - Hybrid & Growth

Nakisa; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work flexibility

Generous paid time off

Comprehensive health insurance

RRSP matching

Free gym access

Career growth opportunities

Inclusive company culture

Job summary

A leading AI enterprise software company is seeking a Customer Success Manager in Montreal. This pivotal role drives exceptional customer experiences by ensuring successful client onboarding and fostering strong relationships. Candidates should possess a bachelor's degree and at least 6 years of relevant experience, with a strong emphasis on communication skills and technical knowledge in SaaS. This is a hybrid position offering ample opportunities for career growth in a supportive environment.

Qualifications

• Minimum 6 years of experience in a similar position or solution consulting role.
• Demonstrated ability to build relationships with executives.
• Experience in managing clients in HR or accounting is a plus.

Responsibilities

• Ensure seamless customer transitions and onboarding.
• Identify and manage upselling and cross-selling opportunities.
• Act as the main point of contact for customers.

Skills

Strong relationship building

Excellent communication

Technical knowledge in SaaS

Business fluent in English

Fluency in French

Education

Bachelor's degree in business or related field

Job description

A leading AI enterprise software company is seeking a Customer Success Manager in Montreal. This pivotal role drives exceptional customer experiences by ensuring successful client onboarding and fostering strong relationships. Candidates should possess a bachelor's degree and at least 6 years of relevant experience, with a strong emphasis on communication skills and technical knowledge in SaaS. This is a hybrid position offering ample opportunities for career growth in a supportive environment.