Remote Account Manager – Customer Success (French & English)

Parent; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology-focused company is seeking an Account Manager (Customer Success Focus) to take ownership of client relationships. You will ensure the long-term success and satisfaction of clients, leading onboarding, training, and support efforts in both English and French. The ideal candidate should have a degree and 2-4 years of experience in account management, particularly in a SaaS environment. This remote position requires strong communication and problem-solving skills.

Qualifications

• 2–4 years of experience in account management or client relationship roles.
• Experience preferably in SaaS or technology-based companies.
• Proven experience with ticketing systems and live chat support.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Lead onboarding and training sessions for new clients.
• Drive customer success and satisfaction by proactive engagement.
• Monitor account health and engagement for opportunities.
• Provide chat support to assist clients with inquiries.
• Coordinate with internal teams to resolve client issues.
• Maintain accurate account information in the CRM.
• Partner with cross-functional teams to enhance client experience.
• Support renewal and retention efforts with trust-based relationships.

Skills

Fluent in English

Fluent in French

Strong communication skills

Proactive customer-focused mindset

Problem-solving skills

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Ticketing systems

Live chat support tools

Job description

A technology-focused company is seeking an Account Manager (Customer Success Focus) to take ownership of client relationships. You will ensure the long-term success and satisfaction of clients, leading onboarding, training, and support efforts in both English and French. The ideal candidate should have a degree and 2-4 years of experience in account management, particularly in a SaaS environment. This remote position requires strong communication and problem-solving skills.