Customer Success & Retention Specialist - Hybrid

Equisoft; Quebec; Hybrid; CAD 60,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement Plan

Telemedicine Program

Educational Support

Flexible hours

Job summary

A leading digital solutions provider in Quebec City is looking for a Customer Success Specialist to manage customer relations and retention strategies in a hybrid work environment. This full-time role involves building trusted relationships with clients, providing tailored software training, and analyzing behavior trends for strategic insights. Applicants should possess a related degree, 3 years of experience, and excellent communication skills in both French and English. Competitive benefits offered.

Qualifications

• Minimum of 3 years' experience in a similar role.
• Proven track record in developing customer retention strategies.
• Ability to multi-task and use multiple systems.

Responsibilities

• Build and maintain trusted advisor relationships with customers.
• Serve as the primary escalation point for at-risk customers.
• Analyze customer behavior and retention trends.

Skills

Customer service skills

Active listening skills

Verbal and written communication skills

Conflict resolution

Organization and prioritizing

Bilingual (French & English)

Education

Bachelor's Degree or DEC in business administration or sales

Tools

Zendesk

Hubspot

Job description

A leading digital solutions provider in Quebec City is looking for a Customer Success Specialist to manage customer relations and retention strategies in a hybrid work environment. This full-time role involves building trusted relationships with clients, providing tailored software training, and analyzing behavior trends for strategic insights. Applicants should possess a related degree, 3 years of experience, and excellent communication skills in both French and English. Competitive benefits offered.