Growth-Focused Customer Success Manager

HubSpot; Canada; Hybrid; CAD 72,000 - 108,000; Full time

Job summary

A global software company in Canada seeks a Customer Success Manager to enhance the post-sale experience for approximately 160 customers. This role involves managing customer relationships, ensuring they derive maximum value from services, and proactively addressing potential issues. Ideal candidates will demonstrate strong passion for customer success, excellent communication skills, and a metrics-driven approach to managing customer health. The position offers competitive compensation including base salary and potential commissions.

Qualifications

• Passion for Customer Success and post-sale experience for about 160 customers.
• Obsessed with metrics and quantifying the business impact of daily activities.
• Excellent communication skills to discuss customer health and product utilization.

Responsibilities

• Manage a book of business, creating action plans for customer retention and growth.
• Engage customers daily to maximize their value from HubSpot services.
• Collaborate with key customer stakeholders and internal teams to promote adoption.

Skills

Customer Success

Metrics analysis

Communication skills

Problem-solving

Job description

A global software company in Canada seeks a Customer Success Manager to enhance the post-sale experience for approximately 160 customers. This role involves managing customer relationships, ensuring they derive maximum value from services, and proactively addressing potential issues. Ideal candidates will demonstrate strong passion for customer success, excellent communication skills, and a metrics-driven approach to managing customer health. The position offers competitive compensation including base salary and potential commissions.