Head of Customer Success – Enterprise SaaS Growth

Coveo; Montreal; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Endless development opportunities

Fun work environment

Culture that values growth

Job summary

A leading tech company is seeking a Manager, Customer Success in Montreal. This role involves leading and coaching a team of Customer Success Managers, ensuring a unified customer experience, and driving enterprise adoption. Ideal candidates should have over 8 years of SaaS experience and effective communication skills. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• 8+ years of SaaS customer adoption experience.
• 3+ years of experience leading Customer Success Managers.
• Proven ability to influence cross-functional initiatives.

Responsibilities

• Guide and coach a team of Customer Success Managers.
• Join customer meetings to ensure quality and consistency.
• Monitor team performance using dashboards and metrics.
• Collaborate closely with cross-functional teams for seamless handoffs.

Skills

Data-driven decision making

Storytelling with data

Customer Success Management

Empathetic communication

Collaboration with cross-functional teams

Job description

A leading tech company is seeking a Manager, Customer Success in Montreal. This role involves leading and coaching a team of Customer Success Managers, ensuring a unified customer experience, and driving enterprise adoption. Ideal candidates should have over 8 years of SaaS experience and effective communication skills. The position offers opportunities for professional growth in a dynamic environment.