Client Success Manager: SaaS Growth & Renewals

Kira Talent; Canada; Hybrid; CAD 66,000 - 82,000; Full time

Benefits offered by this job

MacBook provided

$1,000 professional development budget

Four weeks of vacation annually

$2,500 health spending account

$500 wellness spending account

Comprehensive RRSP matching program

Job summary

A dynamic technology firm in Canada is seeking a Client Success Manager to enhance customer relationships and drive platform adoption. The role involves managing client accounts, ensuring satisfaction, and identifying growth opportunities. Ideal candidates have at least three years of relevant experience, preferably in SaaS, and a passion for fostering strong client connections. The position offers a competitive salary range and a strong commitment to professional development and inclusive workplace culture.

Qualifications

• 3+ years of experience in customer-facing roles, ideally in SaaS companies.
• Proficient in exceeding renewal and upsell targets.
• Skilled at building trusted advisor relationships with clients.

Responsibilities

• Manage a portfolio of clients and drive customer satisfaction.
• Lead client onboarding processes to ensure success on the platform.
• Proactively identify growth opportunities within existing accounts.

Skills

Customer success

Account management

Business development

SaaS experience

Cross-functional teamwork

Job description

A dynamic technology firm in Canada is seeking a Client Success Manager to enhance customer relationships and drive platform adoption. The role involves managing client accounts, ensuring satisfaction, and identifying growth opportunities. Ideal candidates have at least three years of relevant experience, preferably in SaaS, and a passion for fostering strong client connections. The position offers a competitive salary range and a strong commitment to professional development and inclusive workplace culture.