Customer Success Lead — Space & High-Tech Solutions

Xiphos; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading aerospace technology company in Montreal is seeking an experienced Customer Success Manager. This role involves building and maintaining relationships with clients to ensure exceptional service and satisfaction. Responsibilities include managing customer experiences, leading strategic reviews, and collaborating with internal teams. Candidates should have over 8 years of experience in account management or technical sales and be well-versed in embedded systems and CRM tools. This position helps support the company's growth in the aerospace sector.

Qualifications

• 8+ years in account management, customer success, or technical sales.
• Ability to understand and communicate complex technical concepts.
• Proven ability to manage and grow customer relationships.

Responsibilities

• Build and maintain strong relationships with customers.
• Proactively manage the customer experience and satisfaction.
• Define and analyze customer-related metrics for improvements.

Skills

Strong interpersonal skills

Verbal and written communication

Understanding of embedded systems

Customer relationship management (CRM)

Technical sales experience

Education

Bachelor’s degree in engineering, business, or related field

Tools

CRM tools

Job description

A leading aerospace technology company in Montreal is seeking an experienced Customer Success Manager. This role involves building and maintaining relationships with clients to ensure exceptional service and satisfaction. Responsibilities include managing customer experiences, leading strategic reviews, and collaborating with internal teams. Candidates should have over 8 years of experience in account management or technical sales and be well-versed in embedded systems and CRM tools. This position helps support the company's growth in the aerospace sector.