Strategic Customer Success Manager - Remote, Stock Options

Property Vista Inc.; Toronto; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Employee stock options

Flexible remote work

Generous vacation time

Learning and growth opportunities

Job summary

Property Vista is seeking a results-driven Customer Success Manager to be a strategic partner for clients, ensuring maximum value from our SaaS platform while driving long-term retention and growth.

The role focuses on relationship management, operational excellence, and strategic growth within a rapid-growth North American SaaS environment. Remote-friendly work, competitive base with bonuses, and stock options are part of the package.

Qualifications

• 5+ years of experience in sales, account management, or project management.
• Bachelor’s degree in business, marketing, communications, or related field.
• Excellent multitasker with attention to detail.
• Proven track record of delivering on quota and receiving positive reviews.
• Strong collaboration with cross-functional teams and leadership at all levels.
• Excellent verbal, written, and presentation skills.
• Experience in PropTech or SaaS industry.
• Completed reputable sales or account management training program.
• Experience working with CRM software and tracking key account metrics.

Responsibilities

• Serve as the primary strategic contact, building long-term relationships from onboarding through the client lifecycle.
• Identify at-risk clients and proactively resolve conflicts to sustain success.
• Lead configuration and successful delivery of software solutions tailored to client objectives.
• Act as the Voice of the Customer, escalating bugs and feature requests to Product teams.
• Promote deep product adoption by educating users on new features and services.
• Analyze KPIs and growth trends to provide actionable recommendations for clients and internal teams.
• Partner with Sales and Marketing to drive account expansion and optimize product usage.
• Communicate the commercial impact of initiatives to stakeholders.

Skills

Relationship management

Customer success

Cross-functional teamwork

Presentation skills

Multitasking

Attention to detail

Quota attainment

CRM software usage

Education

Bachelor’s degree in business, marketing, communications, or related field

Tools

CRM software

Job description

Property Vista is seeking a results-driven Customer Success Manager to be a strategic partner for clients, ensuring maximum value from our SaaS platform while driving long-term retention and growth.

The role focuses on relationship management, operational excellence, and strategic growth within a rapid-growth North American SaaS environment. Remote-friendly work, competitive base with bonuses, and stock options are part of the package.