Remote Customer Success Manager

Placements24; Kimberley; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with commission

Fully remote work arrangement

Health, dental, vision insurance

Generous paid time off

Professional growth opportunities

Job summary

Placements24 is seeking a Remote Customer Success Manager to build strong client relationships, drive adoption and retention, and act as a trusted advisor across industries.

You will manage a portfolio of clients, onboard new accounts, identify upsell opportunities, and coordinate internal resources in a fully remote, collaborative environment. A results-driven, highly organized professional with CRM experience and SaaS knowledge will thrive in this role.

Qualifications

• Experience in Customer Success or account management roles.
• Ability to manage multiple client relationships.
• Excellent communication and negotiation skills.
• Strong SaaS product knowledge and ability to explain technical concepts.
• Organized, detail-oriented, and self-driven in a remote setting.
• Experience using CRM and Customer Success platforms.

Responsibilities

• Manage a portfolio of clients, building and maintaining strong, long-lasting relationships.
• Proactively engage with clients to understand their goals, challenges, and business needs.
• Drive product adoption, customer satisfaction, and retention through strategic engagement and support.
• Onboard new clients, ensuring a smooth transition and setting them up for success.
• Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
• Act as the primary point of contact for client inquiries, escalating issues and coordinating internal resources for resolution.

Skills

Customer Success

Account Management

Communication

Negotiation

Interpersonal Skills

SaaS Knowledge

Remote Work

CRM Experience

Tools

CRM platforms

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Customer Success Manager to join their growing team. This fully remote position is critical to ensuring our clients achieve their desired outcomes while using our client's products and services. You will build strong relationships, proactively identify needs, and drive adoption and retention. This role requires an individual who is highly organized, results-driven, and excels in a virtual, collaborative environment, acting as a trusted advisor to clients across various industries.

Key Responsibilities

• Manage a portfolio of clients, building and maintaining strong, long-lasting relationships.
• Proactively engage with clients to understand their goals, challenges, and business needs.
• Drive product adoption, customer satisfaction, and retention through strategic engagement and support.
• Onboard new clients, ensuring a smooth transition and setting them up for success.
• Identify opportunities for upselling and cross-selling based on client needs and usage patterns.
• Act as the primary point of contact for client inquiries, escalating issues and coordinating internal resources for resolution.

Requirements

• Proven experience in Customer Success , Account Management, or a similar client-facing role.
• Demonstrated ability to manage multiple client relationships effectively.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of SaaS products and the ability to explain technical concepts.
• Highly organized, detail-oriented, and capable of working independently in a remote setting.
• Experience using CRM and Customer Success platforms.

Benefits

• Competitive annual salary and performance-based commission structure.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and opportunities for professional growth.
• A dynamic and supportive virtual team culture focused on client success.