Strategic CSM: ROI & Exec Alignment (Remote)

SuiteSpot Inc.; Canada; Remote; CAD 80,000 - 105,000; Full time

Job summary

SuiteSpot Inc. is looking for a Customer Success Manager who can own the long-term relationship with enterprise clients in a B2B SaaS environment and drive retention, ROI, and growth across a managed portfolio.

You will partner with Onboarding and Product teams to align client objectives with our roadmap and demonstrate how SuiteSpot delivers sustained value. This role requires executive-level presentation skills and a data-driven mindset, with remote-friendly work options and a competitive

Qualifications

• 3 - 5+ years of experience as a Customer Success Manager, Account Manager, or Strategic Consultant in a B2B SaaS environment (PropTech experience is a plus).
• Proven track record of managing enterprise relationships, driving retention, and identifying account growth opportunities.
• Strong business acumen with experience defining customer success metrics, tracking operational KPIs, and building joint success plans.
• Demonstrated experience leading and facilitating executive meetings and Executive Business Reviews (EBRs) with clear outcomes.

Responsibilities

• Own the ongoing post-onboarding strategy and relationship lifecycle, serving as the trusted advisor to executive sponsors and key decision-makers.
• Define customer success plans, establish baseline metrics, and track progress against core business objectives and target KPIs.
• Connect customer priorities with SuiteSpot's product roadmap and gather input on strategic initiatives.
• Collaborate with Onboarding Manager during implementation for stakeholder alignment and success plan development.
• Prepare and facilitate regular business reviews to showcase ROI and adoption health.
• Monitor account health indicators and lead mitigation plans to ensure long-term retention.
• Drive deep operational adoption and identify opportunities for account expansion and recurring revenue growth.
• Champion the voice of the customer to inform Product, Sales, and Leadership.

Skills

Customer success

Account management

Executive communication

Data analysis

SaaS knowledge

Job description

SuiteSpot Inc. is looking for a Customer Success Manager who can own the long-term relationship with enterprise clients in a B2B SaaS environment and drive retention, ROI, and growth across a managed portfolio.

You will partner with Onboarding and Product teams to align client objectives with our roadmap and demonstrate how SuiteSpot delivers sustained value. This role requires executive-level presentation skills and a data-driven mindset, with remote-friendly work options and a competitive